Refund & Cancellation Policy
This Refund & Cancellation Policy explains how ORVIQO FIZZ PRIVATE LIMITED, operating the women’s fashion brand Orviqo Fashion, handles order cancellation requests, cancelled prepaid orders, failed or duplicate payments, approved product returns, refunds, payment reversals and related customer-service matters.
We may cancel the order where fulfilment has not progressed beyond the cancellable stage.
An eligible return may instead be requested after delivery under our Return Policy.
We initiate the refund and the relevant bank or payment network completes final credit.
Where this Policy applies
This Policy applies to eligible purchases made directly through the official Orviqo Fashion website operated by ORVIQO FIZZ PRIVATE LIMITED.
It covers order cancellations, cancelled prepaid orders, return-related refunds, duplicate or failed payments, refunds initiated by us and other payment adjustments relating to purchases from our online women’s fashion store.
Purchases made through a separate marketplace, reseller or third-party platform may be governed by the refund and cancellation process of that platform.
This Policy should be read together with our Terms & Conditions, Return Policy, Shipping Policy and Privacy Policy.
Cancelling an order before dispatch
You may request cancellation while the order remains at a stage where cancellation is operationally possible.
A cancellation request is not treated as completed merely because a message has been sent. The order is considered cancelled after the cancellation has been accepted or confirmed in our system.
We do not impose a separate cancellation fee on an ordinary customer cancellation accepted before dispatch.
Your order changes status as we fulfil it
Cancellation is generally possible where processing has not materially begun.
Cancellation may still be possible but depends on how far fulfilment has progressed.
Cancellation may not always be operationally possible once packing and handover preparation are complete.
The normal cancellation route is generally closed. An eligible return after delivery may instead apply.
Any eligible product return is governed by our Return Policy.
When we may be unable to fulfil an order
We may cancel all or part of an order where fulfilment cannot reasonably proceed for a genuine reason.
-
The selected product, size, colour or variation becomes unavailable.
-
Payment fails, is reversed or cannot be verified.
-
The supplied address is invalid or cannot be serviced.
-
An obvious pricing, product or technical error is identified.
-
A transaction reasonably appears unauthorised or fraudulent.
-
Fulfilment becomes impossible because of another legitimate operational or legal reason.
Where we cancel a successfully paid order and the payment has been received by us, an appropriate refund will be initiated.
If you already paid for the cancelled order
Where a prepaid order is successfully cancelled before dispatch, the amount eligible for refund will ordinarily be refunded to the original payment method, subject to payment-provider capability and applicable law.
Refund initiation normally begins after the cancellation has been confirmed and the payment has been successfully reconciled.
The order must first be successfully cancelled.
Normal internal target after approval and reconciliation.
Final credit may depend on bank, UPI, card or gateway timelines.
COD orders, if available
If a Cash on Delivery order is cancelled before payment has been collected, there is ordinarily no payment amount to refund.
Where a COD order has already been delivered and payment collected, any subsequent approved refund may require you to provide appropriate bank-account or UPI details because cash refunds may not be operationally available.
Any financial information requested for a refund should be provided only through an authorised Orviqo Fashion support channel.
Returned fashion products
A request to return a delivered product is first governed by our Return Policy.
Where a return is approved, the product may be collected or returned according to the instructions provided by us.
Refund processing normally begins after the returned item has been received and any reasonable inspection applicable to the reason for return has been completed.
For a genuine damaged, defective, incorrect or materially misdescribed product, the inspection process will not be applied in a manner that improperly defeats a statutory consumer remedy.
Where the refund is sent
Refund may be routed through the original payment transaction or another approved route where technically necessary.
Card refunds are ordinarily returned through the original card/payment network.
Refund is normally processed through the payment provider to the original banking source.
An approved refund may require verified bank or UPI details to complete the transfer.
We may use another reasonable refund method where the original payment route cannot technically accept a refund, subject to appropriate verification.
When your refund should move
Once a refund becomes approved and all reasonably necessary checks have been completed, we generally aim to initiate the refund within approximately 5–7 business days.
Refund initiation and actual credit to your account are two separate stages.
Amount debited but order not confirmed
Occasionally, a payment may be debited from your account while the website receives an unsuccessful, pending or incomplete payment status.
Your bank or payment provider processes the transaction.
Our system does not receive a successful confirmation.
The transaction may be checked with the payment gateway or financial network.
If payment was collected without a successful order, the amount may be automatically reversed or separately refunded.
Banks and UPI/payment systems may automatically reverse a failed transaction without requiring a manual refund from us.
Charged more than once?
If the same order appears to have been paid more than once, contact us with your order number and relevant transaction references.
We may first reconcile the transactions with our payment records and payment provider to confirm whether multiple successful settlements were actually received.
Where an unintended duplicate payment is confirmed, the additional eligible amount will be refunded through an appropriate payment route.
A temporary bank-side authorisation, pending debit or duplicate display does not necessarily mean that we received multiple successful payments.
Only cancelling or returning part of an order
Where an order contains multiple eligible products, cancellation or return of only selected items may be possible.
An approved partial refund will relate only to the relevant cancelled or returned item and other amounts legally due in connection with that item.
Products retained by you remain part of the completed order.
Which charges may be refunded
For an accepted pre-dispatch cancellation, amounts actually collected for the cancelled transaction will ordinarily be handled as part of the cancellation refund.
For a discretionary post-delivery return based solely on size, fit, preference or change of mind, an original shipping charge that was separately collected may be non-refundable where permitted by applicable law and disclosed policy terms.
Where we supplied a materially damaged, defective, incorrect or misdescribed product, shipping-charge treatment will not be applied in a manner that improperly reduces a statutory remedy.
We do not impose a separate restocking fee on an ordinary return approved under our Return Policy.
Refunds on promotional orders
Refunds are based on the amount actually attributable to the relevant product or transaction after applicable discounts, coupons or promotional adjustments.
Where an order-level discount depended upon a minimum basket value or number of products, a partial cancellation or return may require the promotion to be recalculated according to the disclosed promotional terms.
A refund will not ordinarily exceed the amount actually paid for the relevant item or amount otherwise legally payable.
A promotional coupon itself generally has no cash value unless its specific terms expressly state otherwise.
Refund initiated but not yet visible?
After we initiate a refund, the final credit may take additional time because banks, UPI networks, card networks and payment gateways maintain their own settlement processes.
In many cases, the final credit may require approximately 5–10 additional business days, although the actual period may vary by provider.
If your refund has been marked as successfully initiated but is not visible after a reasonable settlement period, contact us with the relevant order and refund details so that the status can be reviewed.
Disputing a payment
If you believe a payment was unauthorised or incorrectly charged, you may contact us so that the transaction can be reviewed.
Where you separately initiate a chargeback or payment dispute through your bank or payment provider, the transaction may become subject to that provider's dispute process.
We may provide relevant transaction, fulfilment, delivery or customer-service records to the payment provider where lawful and reasonably required to respond to a payment dispute.
Customers should not intentionally seek both a merchant refund and a separate duplicate chargeback for the same amount.
Keeping refunds fair
We may reasonably review refund or cancellation activity where there are indications of fraud, product substitution, false claims, manipulated evidence, repeated payment abuse or other misuse of the refund system.
A fraudulent request may be declined and appropriate protective action may be taken where permitted by law.
Legitimate use of a customer’s contractual or statutory rights will not by itself be treated as refund abuse.
Statutory consumer rights remain protected
This Policy is intended to operate consistently with Indian law applicable to our e-commerce activity.
Applicable consumer remedies concerning defective, deficient, misleading or otherwise legally non-conforming transactions remain available.
Relevant obligations concerning online retail and consumer transactions apply to the extent legally applicable.
Relevant contractual principles apply to transactions and agreements between the parties.
Refund, invoice and transaction records may also be subject to banking, payment-network and taxation requirements.
Need help with a payment or cancellation?
Contact us using the information below and include your order number, registered contact details and relevant payment or transaction information wherever applicable.
Changes to this Policy
ORVIQO FIZZ PRIVATE LIMITED may update this Refund & Cancellation Policy where reasonably necessary to reflect changes in payment providers, fulfilment operations, return processes, technology, customer-service practices, legal requirements or regulatory guidance.
Any updated version may be published on this page with a revised last-updated date.
A refund or cancellation concerning a particular transaction will be considered together with the terms applicable to that transaction and any mandatory rights available under applicable law.