Privacy Policy
This Privacy Policy explains how ORVIQO FIZZ PRIVATE LIMITED, operating the women’s fashion brand Orviqo Fashion, collects, uses, stores, shares, protects and otherwise processes personal information when you browse our website, create an account, purchase fashion products, make payments, receive deliveries, communicate with us or use our customer services.
Your information is too.
We collect information reasonably required to operate our fashion store, complete purchases, deliver orders, provide support, prevent fraud and comply with law.
Customer, order and checkout information is used to fulfil purchases.
Applicable privacy requests may be submitted through our grievance channel.
Information is shared only where reasonably required or legally permitted.
Applicability
Who this policy applies to
This Privacy Policy applies to personal information processed by ORVIQO FIZZ PRIVATE LIMITED in connection with the Orviqo Fashion website, online store, customer account services, checkout, payment, order fulfilment, shipping, returns, refunds, customer support, grievance handling, marketing and related e-commerce services.
It applies when you browse our website, submit information, register an account, place an order, communicate with us, request support, initiate a cancellation, return, refund or replacement request, or otherwise interact with our business.
Where consent is required under applicable law, such consent will be requested through an appropriate mechanism. Where legally permitted, consent may be withdrawn subject to any processing that remains lawful or necessary after withdrawal.
We Collect
Information connected to your shopping journey
The exact information collected depends on how you use our website and services.
Name, customer account name, account identifier and similar identifying details supplied by you.
Email address, mobile number, billing address, shipping address and other communication details.
Products purchased, clothing categories, selected size or variation, order number, quantity, price, discount, invoice and order status.
Transaction status, payment method category, transaction reference, refund information and reconciliation details.
Recipient details, delivery address, telephone number, courier status, shipment records and delivery instructions.
Login information, saved addresses, account preferences, order history and account activity.
Contact-form submissions, messages, complaints, requests, return communication and grievance records.
IP address, browser, device type, operating system, logs, session information and similar technical data.
Product categories viewed, cart activity, selected sizes, fashion preferences, browsing behaviour and purchase history.
Sources
How information reaches us
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Directly from you when you register, shop, checkout, contact us or submit a request.
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Automatically through website logs, cookies, sessions and similar technologies.
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From payment service providers when transactions are authorised, declined, refunded or reconciled.
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From courier and fulfilment providers when orders are dispatched, tracked or delivered.
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From lawful or authorised sources where collection is permitted under applicable law.
Information
Why we process your information
- Create and maintain customer accounts.
- Receive, validate and process orders.
- Process and reconcile customer payments.
- Generate invoices and transaction records.
- Prepare, pack, ship and deliver fashion products.
- Provide order updates and shipment tracking.
- Manage cancellations, returns, replacements and refunds.
- Respond to support requests and complaints.
- Protect accounts and transactions against fraud or misuse.
- Improve product discovery and website performance.
- Understand product and fashion-shopping trends.
- Manage fulfilment, inventory and customer service.
- Send transactional order and service communications.
- Send marketing where permitted by applicable law.
- Comply with tax, accounting and statutory obligations.
Basis
Legal basis and consent
Depending upon the processing activity and law legally applicable at the relevant time, we may process personal information based upon consent, fulfilment of a transaction requested by you, applicable legitimate use, compliance with law, prevention of fraud, security protection or establishment and defence of legal claims.
Where processing relies on consent and you have a legal right to withdraw that consent, you may contact us to withdraw it. Withdrawal does not invalidate processing lawfully completed before withdrawal.
Rights and obligations under the Digital Personal Data Protection Act, 2023 and Digital Personal Data Protection Rules, 2025 apply to the extent and from the date on which the relevant provisions are legally effective and applicable.
Payments
Checkout, payment and transaction data
To complete an order, we may require your name, email address, mobile number, billing address, delivery address, ordered products and related transaction information.
Payments may be processed by independent banks, UPI networks, card networks, payment aggregators or payment gateway providers. Such providers may process payment credentials under their own legal, regulatory and security obligations.
We may retain transaction references, payment status, gateway references, refund details and other transaction records required for fulfilment, reconciliation, accounting, dispute management, fraud prevention and legal compliance.
Technology
Cookies and similar technologies
Our website may use cookies, local storage and similar technologies necessary for e-commerce operation, security, analytics, user preferences and permitted marketing.
Disabling essential cookies may affect cart, checkout, account login and other important store functionality.
Communications
Fashion updates and promotional messages
Where legally permitted, we may communicate information concerning new collections, clothing launches, product updates, offers, cart reminders or Orviqo Fashion promotions.
Where consent is legally required, promotional communication will be sent subject to such consent. You may use available unsubscribe controls or contact us to request removal from promotional communication.
Marketing preferences do not prevent essential communications relating to your order, payment, refund, account security, delivery or support request.
Retention
How long information is retained
Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected, except where a longer period is required for taxation, accounting, transaction records, fraud prevention, contractual obligations, legal claims or other statutory requirements.
Different categories of data may therefore have different retention periods. Order invoices and financial records may need to be retained longer than temporary website session data.
Information no longer reasonably required may be deleted, anonymised, de-identified or otherwise securely disposed of.
Security
Protecting customer information
We use reasonable administrative, organisational and technical measures intended to protect personal information against unauthorised access, misuse, alteration, disclosure, accidental loss or destruction.
- Appropriate account and system access controls.
- Website and infrastructure security measures.
- Restricted access based upon operational requirements.
- Suitable third-party technology and payment providers.
- Security incident review and response processes.
- Backup and operational continuity measures where appropriate.
No online transmission or electronic storage system can be guaranteed to be completely secure.
Rights
Your choices and requests
Subject to applicable law, commencement of relevant legal provisions, lawful exceptions and reasonable identity verification, you may have privacy rights concerning your personal information.
Request information concerning personal data being processed where legally available.
Request correction of inaccurate or misleading information.
Request updating or completion of outdated or incomplete data.
Request deletion where retention is no longer required or legally necessary.
Withdraw consent where processing is legally based upon consent.
Contact our Grievance Officer concerning privacy handling.
Identity verification
We may request reasonable information necessary to verify your identity, account or transaction before processing a privacy request. A request may be restricted or declined where information must lawfully be retained.
Data
Children and online shopping
Our online store is primarily intended for persons capable of lawfully entering into transactions.
We do not knowingly use children’s personal information for targeted advertising or behavioural monitoring where prohibited by applicable law.
Where legally required, processing of a child's personal data will be subject to verifiable consent or other requirements applicable to parents or lawful guardians.
Transfers
Where information may be processed
Website, cloud, hosting, communication, analytics and technology providers may operate systems located in India or other jurisdictions.
Where Indian law imposes restrictions or safeguards concerning cross-border processing or transfer of personal data, such requirements will apply to the extent legally effective and applicable to our processing.
Services
Independent platforms and providers
Our website may use or link to third-party payment services, courier platforms, social networks or external websites.
Where you independently interact with a third-party service, that provider may process information according to its own privacy practices and legal obligations.
This Privacy Policy does not govern independent processing performed by separate third-party data controllers or data fiduciaries.
Framework
Applicable Indian privacy framework
Our privacy practices are intended to operate in accordance with Indian privacy, technology and consumer-protection requirements legally applicable to our business.
Including applicable amendments and rules made thereunder.
To the extent legally applicable and in force.
Applicable according to commencement and legal implementation of its relevant provisions.
Applicable according to the legally notified implementation timetable.
Including relevant e-commerce and consumer-protection requirements.
References to rights, duties or mechanisms under the DPDP framework apply according to the date on which the relevant provisions become legally effective.
Grievance
Questions, requests and complaints
If you have a question, privacy request or grievance concerning your personal information, contact our Grievance Officer using the information below.
Updates
Changes to this Privacy Policy
We may update this Privacy Policy to reflect changes in our website, services, technology, business practices, legal requirements or regulatory guidance.
An updated version may be published on this page together with a revised last-updated date.
Where applicable law requires additional notice or renewed consent for a material change, we will take reasonable steps to provide such notice or obtain consent.
This Privacy Policy should be read together with the Terms & Conditions, Shipping Policy, Return Policy and Refund & Cancellation Policy applicable to purchases from Orviqo Fashion. Nothing in this Policy is intended to exclude statutory consumer or privacy rights available under applicable Indian law.