Shipping Policy
This Shipping Policy explains how ORVIQO FIZZ PRIVATE LIMITED, operating Orviqo Fashion, processes, dispatches, tracks and delivers women's fashion orders placed through our website. It also explains estimated timelines, shipping charges, serviceability, delivery attempts, address responsibilities, delayed shipments, damaged packages and other matters connected with fulfilment.
Order and payment information is received.
Stock, payment and delivery information is checked.
Eligible products are prepared for dispatch.
Shipment is handed to the logistics provider.
Courier completes delivery at the supplied address.
Where this Shipping Policy applies
This Shipping Policy applies to eligible orders placed directly through the official Orviqo Fashion website operated by ORVIQO FIZZ PRIVATE LIMITED.
It governs processing, dispatch and delivery arrangements for women’s fashion products purchased through our online store.
Orders purchased from a third-party marketplace, reseller or separate platform may be subject to that platform’s own shipping and fulfilment terms.
Before your parcel leaves
Most successfully confirmed orders are normally prepared for dispatch within approximately 1–3 business days.
Processing includes payment confirmation where applicable, stock verification, picking, packing and preparation for courier handover.
Processing estimates generally exclude Sundays and public holidays observed by our operations or relevant logistics partners.
When an order is dispatched
An order is treated as dispatched when it has been prepared and handed over to the courier or logistics provider for onward delivery.
Dispatch may depend upon:
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Successful order confirmation.
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Payment confirmation where prepaid.
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Product and size availability.
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Delivery-address serviceability.
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Reasonable fraud or security verification.
How long delivery may take
After dispatch, delivery to most serviceable locations in India may ordinarily take approximately 3–7 business days.
Typical processing before courier handover.
Indicative delivery period after dispatch.
Estimated, not guaranteed
Delivery dates shown at checkout, in an email, SMS, customer account or courier system are estimates unless expressly stated as a guaranteed service.
Actual delivery time may vary according to destination, courier network, holidays, weather, transport conditions, operational disruptions or other circumstances.
What you pay for delivery
Any applicable shipping or delivery charge will ordinarily be displayed before the order is finally submitted or paid.
Shipping charges may vary according to order value, delivery location, courier arrangement, promotional offer or other disclosed criteria.
Free shipping applies only where it is expressly displayed for the relevant order, product, promotion or checkout.
A promotion described as “free shipping” means the eligible delivery charge has been waived. It does not automatically mean express or same-day delivery.
PIN-code availability
Delivery is available only to addresses that can be serviced by our available logistics network.
A PIN code may occasionally become temporarily unserviceable because of courier restrictions, local disruption or operational circumstances.
If an order cannot be dispatched to the supplied address, we may contact you for an alternative serviceable address or cancel the affected order and process any refund lawfully due.
Please check the delivery address
Customers are responsible for providing a complete and accurate delivery address and a reachable mobile number.
House, building, street, locality and city details.
Correct postal PIN code for serviceability and routing.
Helpful where the address may be difficult to locate.
Reachable number for courier communication where necessary.
Follow your shipment
Once tracking information becomes available, shipment status may be communicated through available channels such as email, SMS, customer account or the order-tracking facility on our website.
Customers may use our dedicated Order Tracking page to check eligible shipment information after dispatch.
Courier tracking information is received from the logistics provider and may occasionally update with a short delay.
One order may arrive in more than one parcel
An order containing multiple products may occasionally be divided into separate shipments because of inventory location, packaging requirements, courier arrangements or other fulfilment considerations.
Different parcels from the same order may receive different tracking references and may arrive on different dates.
A split shipment does not itself mean that an item is missing from the order. Please check the relevant shipment status before reporting a missing product.
When delivery takes longer
Delivery may occasionally be delayed because of events outside normal fulfilment timelines.
Severe weather, floods, transport disruption, local restrictions, courier congestion, strikes, public holidays, natural events, network outages or similar circumstances.
Where practicable, we will assist with available shipment information or courier escalation for materially delayed orders.
If a courier cannot deliver
A courier may make one or more delivery attempts according to its operational process.
Delivery may fail because of an unreachable recipient, incomplete address, incorrect telephone number, refusal to accept the parcel or other delivery-related issue.
Where repeated attempts are unsuccessful, the parcel may be marked for return to origin.
Returned by the courier
A shipment that cannot be successfully delivered may be returned by the courier to the relevant fulfilment location.
Once the returned shipment is received and appropriately verified, the next action may include re-shipment, cancellation or refund according to the circumstances, customer communication, payment status and applicable store policy.
Where failed delivery resulted from an incorrect customer-supplied address, repeated non-availability or refusal of an otherwise correct order, any re-shipping or return-to-origin treatment will be handled subject to applicable law and any charge disclosed before it is imposed.
Damaged, tampered or incorrect parcel
Where reasonably possible, inspect the external condition of the parcel at the time of delivery.
If the parcel appears seriously damaged, opened or visibly tampered with, please document the condition where possible and contact us promptly.
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Keep the outer packaging and shipping label until the issue is reviewed.
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Take clear photographs where reasonably possible.
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Provide the order number and details of the affected product.
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Do not discard the product before receiving appropriate instructions.
For faster operational investigation, visible shipping damage should preferably be reported within 48 hours. This recommendation does not remove any mandatory consumer remedy otherwise available under applicable law.
COD, if offered
Cash on Delivery or another payment-at-delivery option applies only where it is expressly available at checkout for the relevant order and delivery location.
Availability may depend on PIN code, order value, product, courier support and transaction-risk controls.
We do not guarantee that COD will be available for every order.
Cancellation before dispatch
A cancellation request may be accepted where the order has not progressed beyond a stage at which cancellation remains operationally possible.
Once an order has already been handed to the courier, cancellation may no longer be possible through the normal cancellation process.
In that situation, any eligible return or refund request will be governed by the applicable Return Policy and Refund & Cancellation Policy.
Domestic shipping
Unless our checkout expressly indicates otherwise, our standard fulfilment process is intended for serviceable delivery addresses within India.
We do not automatically accept international delivery requests merely because the website can be accessed from outside India.
If international shipping is introduced for a particular destination, separate delivery charges, customs duties, import requirements, taxes, restrictions and timelines may apply and will be handled according to the terms displayed for that service.
Consumer and e-commerce compliance
This Shipping Policy is intended to operate together with the consumer, e-commerce, taxation and packaged-goods requirements applicable to our business in India.
Applicable statutory consumer protections and remedies continue to apply to eligible transactions.
Relevant requirements concerning online consumer transactions apply to the extent legally applicable.
Relevant packaged-commodity declarations and associated requirements apply where applicable to supplied goods.
Invoice, tax and transaction requirements are handled according to applicable Indian tax law.
Nothing in this Shipping Policy is intended to remove, waive or improperly limit a mandatory consumer right or remedy available under applicable Indian law.
Questions about your shipment?
For shipment delays, delivery issues, incorrect tracking, damaged packages or other shipping-related concerns, contact us using the details below and include your order number wherever possible.
The registered business address should not automatically be treated as a parcel-return warehouse. For product returns, first follow the instructions provided under our Return Policy.
Changes to this Shipping Policy
ORVIQO FIZZ PRIVATE LIMITED may update this Shipping Policy where reasonably necessary to reflect changes in courier arrangements, order processing, serviceability, fulfilment operations, delivery charges, technology, customer-service practices or applicable law.
The revised policy may be published on this page together with an updated revision date.
Shipping matters concerning an existing order will be considered together with the terms presented for that transaction and any mandatory rights available under applicable law.