Return Policy

When this Return Policy applies

This Return Policy applies to eligible women’s fashion products purchased directly through the official Orviqo Fashion website operated by ORVIQO FIZZ PRIVATE LIMITED.

Products purchased from another marketplace, retailer, reseller or third-party platform may be governed by that seller or platform's return procedure unless otherwise expressly stated.

This Policy should be read together with our Terms & Conditions, Shipping Policy, Refund & Cancellation Policy and Privacy Policy.

7 calendar days from delivery

For a product that is otherwise eligible under this Policy, the return request should be raised within 7 calendar days from the date on which the order is recorded as delivered.

A request submitted after the ordinary return window may not qualify for a discretionary change-of-mind, size or preference return.

However, this store return window is not intended to remove or shorten any mandatory remedy that may be available under applicable consumer law for a defective, damaged, misdescribed or otherwise legally non-conforming product.

When a fashion item may be returned

Subject to the product satisfying the applicable condition requirements, an eligible return may be requested for reasons including:

• You received a different product from the item ordered.
• You received the wrong size, colour or variation compared with the confirmed order.
• The product arrived materially damaged.
• The product contains a genuine manufacturing defect.
• A product component or accessory stated as included is materially missing from the delivered package.
• The product is materially different from its description.
• The garment does not suit your selected size or fit preference, provided it remains eligible for return under this Policy.
• You have changed your preference and the garment remains completely eligible for an ordinary return within the return window.

Return condition for garments

For ordinary size, fit, preference or change-of-mind returns, the item should satisfy the following conditions when it reaches us.

These ordinary condition requirements will not be applied in a manner that improperly defeats a genuine claim concerning damage, defect, incorrect supply or another legally protected issue.

A quick return-condition check

When an ordinary return may be declined

Unless applicable law requires otherwise, a return may be declined where:

• The product has been used beyond reasonable inspection or trial.
• The garment has been washed, cleaned, altered, tailored or repaired after delivery.
• Damage resulted from misuse, improper handling or failure to follow reasonable care instructions.
• Product tags or important supplied components have been removed or lost.
• The returned item does not match the product originally supplied for the relevant order.
• The item was expressly identified before purchase as customised, made-to-order, altered on request or non-returnable, where such restriction is lawful.
• The return request appears fraudulent, manipulated or associated with return abuse.

A “non-returnable” label will not be relied upon to deny a remedy that a customer is mandatorily entitled to receive under applicable law for defective, damaged, misdescribed or otherwise non-conforming goods.

Received something wrong?

If the package contains a wrong product, materially damaged item, manufacturing defect or missing product component, please contact us as soon as reasonably possible.

For faster operational review, we recommend reporting visible delivery issues within 48 hours of delivery. This recommended reporting period does not itself extinguish statutory rights that may remain available under applicable law.

Start a return request

To request a return, contact Orviqo Fashion through the contact details provided in this Policy and provide sufficient information to identify your order and understand the return reason.

Sending the garment back

Where reverse-pickup service is available for your location, we may arrange collection of an approved eligible return through a logistics provider.

Reverse-pickup availability depends on courier serviceability and therefore may not be available for every PIN code.

If reverse pickup is unavailable, we may provide approved self-shipping instructions. Please do not ship an item to our company address without obtaining return approval and return instructions first.

Where the return results from our incorrect supply, a qualifying defect or material damage for which we are responsible, reasonable approved return-shipping treatment will be handled in accordance with applicable law and our return instructions.

What happens after we receive the return

Returned products may undergo reasonable inspection to verify that the correct item has been received and that the applicable return conditions are satisfied.

We will not reject a genuine defect or incorrect-product claim merely because the defect itself prevents the item from being in the same condition as an ordinary change-of-mind return.

Need a different size?

Where an eligible product is available in another size or relevant variation, we may permit an exchange instead of a refund, subject to stock availability and the product satisfying the return-condition requirements.

An exchange cannot be guaranteed because fashion inventory, including individual sizes and colour variations, may sell out.

Where the requested exchange variation is unavailable, an approved eligible return may instead proceed to the applicable refund process.

Returning one item from a larger order

Where an order contains multiple products, you may request a return only for the eligible item or items that you do not wish to keep.

Any refund arising from a partial return will relate only to the approved returned product and any amount otherwise due under the applicable refund terms.

Where a discount, promotional benefit or order-level offer was dependent upon the original basket value, its treatment following a partial return may be recalculated according to the disclosed promotion terms and applicable law.

What happens once a return is approved

Where an eligible returned product passes the applicable inspection, the related refund will be processed in accordance with our Refund & Cancellation Policy and applicable payment processing requirements.

Depending on the original payment method, a refund may take additional time to appear after it has been initiated because banks, card networks, UPI systems and payment providers maintain their own settlement and processing cycles.

Original shipping charges, where separately collected, are not ordinarily refundable for a discretionary size, fit, preference or change-of-mind return unless expressly stated otherwise. This does not affect treatment legally required where we supplied a defective, damaged, incorrect or materially misdescribed product.

We do not impose a separate restocking fee on an ordinary return approved under this Policy.

Understanding fashion-product variation

We make reasonable efforts to present colours, measurements, fabrics and other product details accurately.

The colour visible on a device may differ slightly from the physical garment because of screen calibration, photography, lighting and display settings.

Small, reasonable differences in weave, print placement, embroidery, texture or handcrafted details may occur where such variation is inherent to the nature of the product and does not amount to a defect or material misdescription.

Garment fit can vary according to design, cut, fabric and body proportions. Customers should review the size information shown on the relevant product before ordering.

An otherwise eligible size or fit return may still be requested within the ordinary return window where this Policy permits it.

Protecting fair use of returns

We may reasonably investigate unusual or repeated return activity where there is evidence suggesting fraud, substitution, product swapping, fabricated damage, use-and-return behaviour or misuse of the return system.

A fraudulent or manipulated claim may be declined and other reasonable account-protection measures may be taken where permitted by law.

Legitimate customer complaints will not be treated as abuse merely because a customer has exercised a lawful consumer right.

Indian consumer-protection rights

This Return Policy operates alongside applicable Indian law, including the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, as amended or otherwise applicable from time to time.

Nothing in this Policy is intended to exclude or improperly restrict a mandatory consumer right, remedy or product-liability claim available under applicable law.

Where any provision of this Return Policy conflicts with a mandatory statutory requirement, the applicable legal requirement will prevail to the extent of that conflict.

Contact us about a return

For a return request, product issue or grievance, contact Orviqo Fashion using the details below. Please include the order number and enough information for us to identify the relevant purchase.

Changes to this Return Policy

ORVIQO FIZZ PRIVATE LIMITED may update this Return Policy where reasonably required to reflect changes in products, fulfilment processes, courier arrangements, website functionality, customer-service practices, legal requirements or regulatory guidance.

The current version may be published on this page together with its revised last-updated date.

Returns relating to a particular order will be considered with reference to the terms applicable to that transaction and any mandatory rights available under applicable law.