Terms &
Conditions

Your use of our store

By accessing, browsing, registering on or purchasing from Orviqo Fashion, you agree to these Terms & Conditions together with our Privacy Policy, Shipping Policy, Return Policy and Refund & Cancellation Policy, as applicable to your interaction or purchase.

If you do not agree with these Terms, you should not place an order or use features requiring acceptance of them.

Nothing in these Terms is intended to exclude, restrict or override any mandatory right available to a consumer under applicable Indian law.

Who may place an order

You should be legally competent to enter into a contract under applicable Indian law when placing an order.

Where a person who is not independently competent to contract uses the website, such use and any resulting purchase should be carried out through or with the involvement of a parent, guardian or other person legally authorised to act on their behalf.

By submitting an order, you represent that the information provided by you is accurate and that you are authorised to use the selected payment method and delivery details.

Your account and credentials

Some website functionality may permit or require creation of a customer account. You are responsible for providing accurate information and keeping your contact, delivery and account information reasonably current.

• Keep account credentials confidential and do not knowingly share them with unauthorised persons.
• Notify us if you reasonably suspect unauthorised access or misuse of your customer account.
• Do not create accounts using false identities or information belonging to another person without authority.
• We may apply reasonable verification or security controls where suspicious activity is detected.

Product information, colour, size & fit

Orviqo Fashion offers women’s fashion products. We make reasonable efforts to display product information, photographs, available sizes, variants, materials, descriptions and other relevant information accurately.

Product availability

Products, sizes, colours and variants shown on the website are subject to availability. Displaying a product does not guarantee that every size or variant will remain available until the order is successfully accepted and processed.

We may discontinue products, update collections, revise product information or alter available variants where reasonably required.

Prices shown on our store

Product prices are displayed in Indian Rupees unless stated otherwise. Taxes, discounts, delivery charges or other amounts, where applicable, may be reflected on the product page, cart, checkout, invoice or other relevant stage of the transaction.

Applicable taxes will be handled in accordance with Indian tax requirements and the transaction details applicable to the order.

Pricing or technical errors

Although reasonable care is taken, a product may occasionally display an incorrect price, discount, stock level or other information because of a typographical, technical, data-feed, system or configuration error.

Where an obvious error is identified before fulfilment, we may contact you to confirm the correct information or cancel the affected order and arrange an appropriate refund where payment has already been collected.

Any action concerning an erroneous listing will remain subject to applicable consumer-protection law.

When an order becomes confirmed

Submission of an order represents your request to purchase the selected products. Receipt of an automated acknowledgement does not necessarily mean that the order has been finally accepted for fulfilment.

Orders may be subject to payment confirmation, stock availability, delivery-serviceability, verification and reasonable fraud or security checks.

We may be unable to fulfil an order where

• The selected item, size, colour or variant is unavailable.
• Payment has failed, been reversed or cannot be verified.
• The delivery address is incomplete, invalid or unserviceable.
• An obvious product, pricing or technical error has occurred.
• The transaction reasonably appears fraudulent or unauthorised.
• Fulfilment becomes impossible for another lawful and genuine reason.

Where we cancel a prepaid order that cannot be fulfilled, any amount lawfully due back to you will be processed in accordance with the applicable refund process.

Online and available payment methods

Payment methods available at checkout may vary and may include services provided by banks, UPI providers, card networks, payment aggregators or other authorised payment providers.

Successful initiation of payment does not guarantee successful settlement. A payment may fail, remain pending, be reversed or require reconciliation by the relevant payment provider.

If an amount is debited but the order is not successfully confirmed, reconciliation and reversal may depend on the bank, network or payment provider involved.

Getting your order to you

Orders may be shipped through independent courier, logistics or fulfilment providers. Estimated delivery timelines are indicative unless expressly stated otherwise and may vary according to location, stock, operational conditions and courier performance.

You are responsible for providing a complete and accurate shipping address, recipient information and reachable contact number.

• Delivery timelines may differ by PIN code and logistics serviceability.
• Courier delays may occur due to operational, weather, transport or other circumstances outside reasonable control.
• Orders may be delivered in one or more shipments where fulfilment circumstances reasonably require it.
• Customers should inspect the package condition when reasonably possible and promptly report material delivery issues.

Cancelling an order

A cancellation request may be accepted where the order has not progressed beyond a stage at which cancellation is operationally possible, subject to our Refund & Cancellation Policy and applicable law.

Once an order has already been dispatched, cancellation may no longer be possible through the ordinary cancellation process, and an eligible return process may instead apply.

We may cancel an order for a genuine reason including unavailability, payment failure, incorrect listing, suspected fraudulent activity, unserviceable delivery address or other lawful fulfilment issue.

Where a prepaid order is validly cancelled and a refund becomes due, the refund will be processed according to the applicable refund terms and payment-provider processing cycle.

Returns, replacements and refunds

Eligibility for a return, replacement or refund depends on the reason for the request, condition of the product, applicable product category, timing of the request and the terms published in our Return Policy and Refund & Cancellation Policy.

Where a return is accepted, the product may be required to be returned in the condition reasonably specified in the applicable policy, together with tags, packaging and accessories supplied with it, except where such a requirement would conflict with applicable law or the nature of the complaint.

Fashion items

For size, fit, colour or style-related requests, eligibility will be determined according to the return terms applicable to the purchased product.

A customer’s statutory remedy for defective, damaged, misdescribed or otherwise legally non-conforming goods is not intended to be removed by these Terms.

Coupons, discounts and promotional campaigns

Discount codes, sale prices, promotional campaigns and offers may be subject to additional conditions displayed with the relevant promotion.

• A promotion may have a validity period.
• A minimum purchase value may apply.
• Certain products or categories may be excluded where clearly disclosed.
• Some promotional codes may not be combinable with other offers.
• Usage may be limited per customer or order where disclosed.
• Fraudulent, automated, manipulated or otherwise unauthorised use of a promotion may result in rejection of the promotional benefit.

Promotional terms will be applied in a manner consistent with applicable consumer-protection requirements.

Responsible use of our website

You agree not to misuse our website, customer services, payment systems or promotional mechanisms.

• Do not submit false, misleading or fraudulent information.
• Do not impersonate another person without authority.
• Do not attempt unauthorised access to accounts, systems or data.
• Do not introduce malicious software, scripts or harmful code.
• Do not interfere with normal website operation or security controls.
• Do not misuse promotions, refunds, returns or chargeback mechanisms.
• Do not use the website for unlawful activity.

We may take reasonable protective action, including restricting access or reviewing transactions, where misuse, fraud or a material security risk is reasonably suspected.

Feedback, reviews and submissions

Where the website permits reviews, ratings, comments, photographs or other submissions, content provided by you should be genuine, lawful and relevant.

You should not submit content that is knowingly false, defamatory, threatening, infringing, unlawful, deceptive, obscene, fraudulent or that improperly discloses another person’s personal information.

We may moderate or remove user-submitted content where reasonably necessary for legal compliance, platform safety, fraud prevention or enforcement of these Terms.

Submission of feedback does not transfer ownership of unrelated personal intellectual property unless separately agreed. However, you permit us to use product reviews or feedback submitted for publication to the extent reasonably necessary to display, moderate and operate that feature.

Our brand and website content

Subject to third-party rights, the Orviqo Fashion name, branding, website layout, graphics, photographs, product presentation, text, icons, design elements and other original website materials may be protected by applicable intellectual-property laws.

Access to the website does not grant you ownership of our intellectual property.

You may use the website for normal personal shopping purposes. You should not reproduce, commercially exploit, scrape, copy, republish or distribute protected website content without appropriate permission, except where applicable law permits such use.

Payments, logistics and external services

Our store may rely on independent third-party services, including payment providers, courier companies, hosting infrastructure, communication providers and other technology services.

A third-party service may be subject to its own terms, privacy practices and regulatory obligations.

Where you leave our website and independently access another platform, your interaction with that platform is governed by the terms applicable to that third-party service.

Reasonable limitations

We aim to maintain accurate and functioning online services, but temporary interruptions, technical errors, network failures or maintenance may occasionally occur.

To the maximum extent lawfully permitted, we are not responsible for indirect or consequential losses arising solely from matters outside our reasonable control or from misuse of the website by a user.

However, nothing in these Terms excludes or restricts liability that cannot lawfully be excluded, including applicable consumer remedies, product-liability rights, or liability arising from fraud, wilful misconduct or other matters where exclusion is prohibited by law.

Any limitation in these Terms must therefore be read subject to the Consumer Protection Act, 2019 and other mandatory applicable law.

Events outside reasonable control

Performance or delivery may be affected by events outside reasonable control, including severe weather, natural disasters, floods, fire, epidemic or public-health restrictions, transport disruption, strikes, civil disturbance, governmental action, telecommunications failure, major network disruption or similar events that materially prevent ordinary performance.

Where such an event affects an order, we will take reasonable steps to manage the disruption and communicate material impacts where practicable.

This clause does not remove mandatory consumer remedies that remain applicable despite such an event.

How personal information is handled

Personal information collected through customer accounts, checkout, orders, support and website usage is handled in accordance with our Privacy Policy and applicable Indian law.

Please review the Privacy Policy for information concerning categories of personal data collected, purposes of processing, cookies, service providers, retention, security and applicable privacy rights.

Legal framework

These Terms are intended to operate consistently with Indian law applicable to our online retail activities.

Resolving a concern

These Terms are governed by the laws of India.

If a dispute or complaint arises, we encourage you to first contact our customer support or Grievance Officer so that the matter can be reviewed and an appropriate resolution attempted.

Subject to mandatory consumer-protection rights and any forum or jurisdiction available to a consumer under applicable law, courts having lawful jurisdiction in Tamil Nadu may exercise jurisdiction in relation to disputes concerning these Terms.

Nothing in this clause prevents a consumer from approaching an appropriate Consumer Commission or other statutory authority where the law permits them to do so.

Need help with an order or these Terms?

For customer grievances, questions concerning these Terms or concerns relating to an order, you may contact us using the information below.

Keeping these Terms current

We may update these Terms & Conditions to reflect changes in our products, website functionality, operational practices, payment methods, delivery arrangements, legal requirements or regulatory guidance.

The updated version may be published on this page with a revised last-updated date.

Terms applicable to a particular transaction will be considered together with applicable law and the terms presented in connection with that transaction.